Solutions
Driving efficiency
Business growth is always possible with an adaptable and credible partner no matter the volatility of the market, the uncertainty of our economy or the woes and stresses of a complicated labour landscape.
Transform some of your fixed costs to variable costs. It’s time to benefit from a flexible approach and grow your business.
BPO
BPO (Business Process Outsourcing) is the outsourcing of certain business activities to a third party. Certain activities such as customer service, sales, and other routine work that requires a large workforce can often be done at a high quality and low cost when outsourced compared to internalising such functions. Outsourcing companies in South Africa have many benefits to offer.
As your BPO provider, Engineuity will evaluate your company’s processes for inefficiencies, make the necessary changes, and then provide the skills development to gain those efficiencies. We will assist in improving productivity and position your company in line with compliance and legal requirements, development, and improvement.
Achieve efficiency through outsourced skills development.
Let your business enjoy benefits like:
- Improved core business – with the day-to-day operations taken care of, your management team is free to spend more time building the company’s core business
- Improved skills development in the workplace, directly affecting your business’ success Improved bottom line
- Improved overall efficiency
Get in touch with us at Engineuity to see if your business has functions that might benefit from being outsourced.
Web/Live Chat
Customer Service
Whether you want to gauge customer experience or introduce your customer to a new product, Engineuity can assist in the delivery of this service. By applying consumer lifetime models through our extensive analytical capabilities, we can assist you to reach your client at the right time with a new service or product offering.
At Engineuity we use state-of-the-art tools to track, report, and enhance the overall customer experience. We pride ourselves on exceeding our clients’ expectations while providing real insight into their customer base. Our in-house training department allows us to develop onboarding as well as ongoing training on our clients’ behalf, ensuring that our staff are qualified and able to provide the best possible customer experience. We provide customer service 7 days a week through phone, email, and web chat while adhering to strict quality and compliance guidelines.
We have real and meaningful conversations with people. We are pioneering the way traditional contact centres operate, with our teams of highly-skilled and highly-motivated customer engagement specialists. Informed by data, the state-of-the-art environment encourages smarter, more engaging conversations leading to efficient telephonic sales.
Email Support
Bridging the gap between automated and personalized support via email. We give your clients peace of mind knowing they are communicating with a human being that cares. We use workflow tools to maximize efficiency and ensure SLA’s are met.
Lead Generation
Through the combination of industry-leading technology, smart data, custom-developed products, and human ingenuity, we help our partners to reach more people in a more relevant way. Getting more customers is only part of the mix. Retaining good customers is how we add real value. Through both our exclusive customer engagement platform and our customer acquisition engagement team, we ensure we maintain meaningful relations with customers, even once the transaction is complete.
New Customer Acquisition
Engineuity has vast experience in new customer acquisition both internationally and locally. We use our own developed sales techniques and methodology, along with our in-house analytical capabilities to get the highest conversion possible on leads provided. We pride ourselves not only on the acquisition of new customers but on the quality of the conversation with them. We use quality assurance software and management to ensure that your brand is protected, opportunity areas are identified, and leads are closed within your business rules.
Predictive Analytics
Our use of analytics generates valuable business outcomes for our clients. All businesses should aim for the same results with their outsourcing providers: Improve operational engines: We provide clients a single source of high-quality, consistently-recorded data on the performance of various functions. Uncover hidden insights: We generate additional insights by tracking data across different parts of the organisation and use it to optimize outcomes or to balance competing objectives. Innovate to drive top-line growth: We help clients manage data—from the front office, back office, or both—to generate process innovations, improve time-to-market and increase revenue.