About Us
Engineuity has developed into a valuable business partner, providing business process outsourcing services with transparency, ease of transition, and most significantly, increased return on investment. Our main objective is to provide flexibility, accuracy, and superior service to our partners and clients.
We provide a bespoke, world-class service from our offices in Cape Town (South Africa), which builds an optimal engine to drive your business. We achieve success by combining highly-skilled and trained agents, ongoing innovation, effective procedures, smart analytics, and strategic locations.
This includes quick team formation and a range of solutions to deliver comprehensive and enriching client experiences wherever they are required – in addition to the advantages of high-level engagement and a direct connection to our hands-on methodology. We are able to execute business units with ease thanks to a portfolio of technological platforms that are specifically created to complement the operations of our clients and to allow for seamless integration. Our knowledge spans various industries and verticals. We excel because we are passionate about what we do and believe in keeping things interesting and innovative!
OUR FACILITIES AND INFRASTRUCTURE
Our technology and infrastructure are managed by a team with years of industry experience. Our infrastructure strikes a balance of both cloud and on-premises solutions. The following are included in our infrastructure design: All essential hardware is located in a data centre that is provider-neutral. enabling connectivity to nearly all providers, including direct cross-connect capabilities to major cloud vendors.
Management of centralized infrastructure. End-to-end firewalls. 24/7 monitoring and warning system. Hundreds of concurrent users can be supported by the SSL VPN platform. Our offices are located on the hospital grid which eradicates the risk of losing power. This ensures the safety of our on-site infrastructure. Our key priorities are security and data protection. Role-based access controls and centralized policies secure every Engineuity device. Access to any vital infrastructure can be fully audited.
OUR TRAINING AND RECRUITMENT
Our guiding principles of innovation, enthusiasm, teamwork, and communicative staff engagement are continually encouraged and advanced at Engineuity. Our primary objective with our thorough hiring and onboarding procedures is to give our employees cutting-edge, relevant, and industry-related training and development so they can thrive in our customer-focused environment.We foster and open prospects to exciting new experiences and ultimately enable and empower employees to become competitive differentiators in their organization by providing customized, innovative, and meaningful training courses.
Our Key Focus
We Build The Engine
We Optimize The Engine
We Fuel The Engine
How we do it ?
Through technology from different CRMs to platforms that businesses use to run their business, we are able to integrate the talent that’s needed. Covid has taught us that remote working is the way of the future and the engine can be here in Cape Town whilst building your business.
The exchange rate has also allowed us to be very competitive for a like-for-like skilled person. Our recruitment strategies and training processes are part of our core. We understand your business deeply and problem-solve the challenges.
Activity and target monitoring are updated and communicated to management.
Perform continual analysis on the operation whereby Engineuity improve our clients market share and return of investment.
Project learning and improvements are analysed and tested based on macro strategy discussions with our clients.
Improvements are evaluated and where applicable implemented on a large-scale basis.
New customer acquisition and customer retention maximized to produce industry leading results.
Why South Africa?
We are based in the most beautiful city Cape Town. Our city is vibrant and one of the best locations to build the contact centre with a capable and diverse set of people. We are in the CBD of Cape Town where most of the new tech and businesses can be found. The large unemployment gap in Cape Town create lots of opportunity for us as a business. Cape Town boasts beautiful oceans, mountains, and a healthy lifestyle.
Labour
South Africa is consistently ranked among the top 3 global locations that can support English services. English is written and spoken with neutral accents and a very high level of empathy. The youth population in the country is estimated to be in excess of 17 million, with more than 410,000 English speaking individuals added to the national workforce annually across all educational streams. There are also large pools of foreign speaking individuals which allow the location to offer multilingual services with a focus on the German, French and Italian markets.
Cost savings and ROI
South Africa offers major cost savings to destinations such as the USA, UK and Australia
BPO (voice based) are estimated at 45% lower than those in tier-2 USA and UK cities, while BPS (non-voice business processing), costs are estimated 40% lower than in tier-2 USA and UK cities.